Pre-order FAQ

At Maison Velours, we believe in thoughtful creation and intentional design.
Our pre-order model allows us to produce mindfully, reduce waste, and offer you something truly special — made for you, not for mass.

What is a pre-order?

A pre-order means you're reserving a product before it's officially available.
This approach helps us produce responsibly and ensures you receive a piece crafted with care.

When will my pre-order ship?

Estimated shipping dates are listed on each product page.
While we strive to meet those timelines, they are approximate and may vary due to production or logistics.

When will I be charged?

Payment is processed immediately upon placing your pre-order.
This secures your item and allows us to plan production intentionally.

Can I combine pre-order and in-stock items?

To ensure clarity and timely shipping, we recommend placing separate orders.
If combined, your full order will ship once all items are available.

Can I cancel or change my pre-order?

You may cancel or modify your order within 24 hours of purchase.
After that, changes may no longer be possible.
For help, contact us at info@maisonvelours.com.

Do you ship internationally?

Yes, we ship worldwide.
Shipping costs and delivery times are calculated at checkout based on your location.

Still have questions?

We’re always happy to help.
Just send us a message at info@maisonvelours.com.